FAQs

Here are some general facts about us, just in case you were wondering :)

Where are you located?

Our offices and distribution center are located in Toronto, Ontario, Canada.

When are you open?

Our hours of operation are Monday to Friday, between the hours of 9:30 am to 4:30 pm EST.

What currency do you use?

All prices listed are in Canadian dollars.

Where do you ship to?

We currently only ship to Canada and the United States. You can find our full shipping policy here.

Do you offer free shipping?

Yes we do! Canadian orders over $50 and US orders over $70 both qualify for free shipping. Lean more about our shipping policies here.

I live nearby, can I pickup my order?

We're currently setting up our systems to include pickups. In the meantime, if you'd like to request a pickup, please email us here before placing the order so that we can accommodate you.

How do I return an item or cancel an order?

It's easy! You can find out everything about returns here.

Are you on social media?

Yes we are! But we're pretty new to social media, so feel free to like, follow & share our posts. Scroll all the way to the bottom right of this page to find our social media links. Don't be shy, tell your friends!

Can I subscribe to your newsletter?

Absolutely! Just scroll to the bottom of this page and enter your email where it says subscribe. By subscribing to our newsletter, you agree to receive transactional and promotional emails from us. You can withdraw or change your promotional emails preferences anytime via the "Unsubscribe" link in your email.
We will not send you spam or sell your email to third party services. We take your online privacy very seriously and are committed to the protection of your personal information. View our full privacy policy here.

How long does it take to get a response around here?

Feel free to drop us an email and we'll try our best to answer within 48 hours. Don't worry though, no email goes unanswered.

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Order Notes


Free shipping on Canadian orders over $50.

All transactions are secure and encrypted. Shipping & taxes will be calculated at checkout.

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